Account numbers are found on your bill above your name and address. Please have your account number and the name that appears on the bill ready when making inquires. This will assist Company personnel in providing you with quick, accurate service.

Water bills are produced and levied in arrears, meaning customers use the water prior to being billed for it.

Payment Period – Payment must be received by Net Due Date without incurring a late charge (sometimes referred to as a penalty charge). The date of payment is determined when presented at the office. NO SECOND NOTICE WILL BE SENT.

Late Charge – The current late charge is 10% of the net due less taxes. The unpaid balance may contain previously accrued late charges. No late charges are applied to taxes or past due amounts.

If your Account Number is Between:

00010050 to 00359999

Your meter will be read on: 1st 

Your bill will be mailed on: 10th 

Your bill will be due on: 20th 

Your water is subject to be cut off if not paid before: 30th 

00400100 to 006499996

Your meter will be read on: 11th 

Your bill will be mailed on: 20th 

Your bill will be due on: 30th 

Your water is subject to be cut off if not paid before: 10th 

0050100 to 00989999

Your meter will be read on: 21st

Your bill will be mailed on: 30th

Your bill will be due on: 10th

Your water is subject to be cut off if not paid before: 20th

Attention All Customers:

To avoid service charges when paying your bill online, please use the portal on our website. There are many other companies that charge service fees to pay online. NORTHEAST KNOX DOES NOT CHARGE A FEE FOR THIS SERVICE WHEN YOU GO THROUGH OUR WEBSITE!

To ensure your bill reaches you in a timely manner please contact our customer service staff at (865) 687-5345, to update your mailing address and phone number.

Welcome to the Northeast Knox Utility District’s online Customer Service Center for your utility account. Paying your monthly bill is easy! To make paying your bill as convenient as possible, the Northeast Knox Utility District offers a number of different payment options:

Online 

***Online payments must be made by close of business day on the day before cutoffs are due to start. Any payments made past the close of business day may result in the account being disconnected.

Phone

Toll Free: (855) 511-2226  (Have your account number ready!)

Northeast Knox Utility District has installed an Interactive Voice Response System (IVR). This system provides audio menu prompts to the customer and will receive touch tone and/or spoken responses from the caller. Through prompt/response interaction, the IVR system collects the information necessary to process your payment securely. Customers may also check the balance due on their account.

Automatic Direct Debit

Saves Time – No Postage – No Late Charges – No Cut-Offs

Pay your bill automatically each month by direct debit to your checking account. Click here for more information and instructions on how to register.

Mail

Mail full payment of the amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill for you convenience. Please make your check or money order payable to the Northeast Knox Utility District include the payment stub and write your account number on the face of the check/money order. DO NOT SEND CASH.

Northeast Knox Utility District

7214 Washington Pike

Corryton, TN 37721

In Person

You may pay your bill in person at the above address between 8 AM and 4:30 PM.

“Drive Thru” Window

Our drive thru window is located on the east side of the building and open between 8 AM and 4:30 PM.

Night Drop Box

A payment drop box for “after hours” payments is located on the East side of the building, next to the “drive thru” window. You must include the payment stub portion of your bill along with a check or money order when using the night drop box. DO NOT PUT CASH IN NIGHT DROP BOX.

Knox County has designated Rural Metro Fire as the 911 Provider for your community’s fire and medical first responder needs. If you ever need assistance, call 911 immediately, and Rural/Metro Fire will respond quickly for any emergency.

Rural Metro Fire Membership ensures that when you call 911, help will be there. Memberships offer funding needed to provide you the equipment, fire truck, training, gear, medical supplies, 18 fire stations, full time staff 24/7, and many more necessities to operate. We are here to protect you, your property, and your community. We hope you never need us, but if you do, rest assured you will be provided state of the art equipment and highly trained professional staff. Supporting Rural Metro Fire through our membership will guarantee you never pay a response fee when Rural Metro Fire is dispatched to your business or in the event of a Motor Vehicle Collision. Knox County property taxes do N OT pay for Fire Service, therefore, property owners must subscribe individual properties on an annual basis to avoid service fees.

Supporting Rural Metro Fire through membership will save you money should you ever experience a response to your property. Unsubscribed property owners pay for Fire Department services at the rate of $1800.00 per hour per apparatus. Minimum cost of a structure fire is $9000.00. Please note that hourly fees are not covered by most insurance policies.

We offer many services to our members in addition to fire response including including Medical response, tech rescue at vehicle crashes and remote incidents, annual home safety assessments.

To sign up you can call your local membership team at (865) 371-7495, email our Account Executive directly at [email protected], or you can go to www.ruralmetrofire.com and use promo code TNAE. You can download our new app on your smart phone to keep in the know with Rural Metro Fire.

Rural Metro Fire has protected the lives and property in Knox County since 1977. You can be confident that we will provide the best care and service for your residents and peace of mind for their family.

Thank you, Michael Walker Account Executive

Rural Metro Fire Department

A Global Medical Response Solution

Leaks are often the culprit for unexplained increased consumption, and toilet leaks are the most common. A single running toilet can waste thousands of gallons of water in a two-month billing period. Repairing toilet leaks are usually easy and inexpensive to repair.

Toilet Leak

To check for a leak, remove the top of the tank behind the bowl and put three or four drops of food coloring in the tank water. Don’t flush the toilet for an hour or more if possible. Then check the water in the bowl, if the bowl water has been colored with the food coloring, you have a leak. This type of leak is usually easy to eliminate by replacing the flapper assembly. If this does not work, consult your hardware store or plumber.

Other Leaks

Check for dripping faucets, and fixtures. If you don’t find any leaks or drips, the next step is to read your meter. Read your meter just before the residence is going to be empty for several hours. Upon return, read your meter again. If the meter reading has changed, there is a leak in your water line after the meter or somewhere in the home. A plumber may be needed.

Meter Test

If you feel as though your meter is not working properly and you have checked for leaks, then you may request a meter test. The customer may request a meter test at any time.

The Following Are The Procedures For Requesting A Meter Test:

*Call the office at (865) 687-5345 during normal business hours to request the meter be tested.

*Company personnel will come to your residence during normal business hours, to remove the meter for testing.

*A different meter will be installed in place of the meter in question, and a meter reading will be taken at the time of installation.

*One hundred gallons of water will be run through the meter in question. After the test is completed NEKUD will contact the customer with the results.

*If no discrepancy is found in the accuracy of the meter that has been tested this meter will be re installed at the customer’s residence. A meter reading will be taken on the temporary meter and any usage will be recorded before its removal and prior to the re installation of the tested meter. The cost for an accuracy test is $20.00 plus any additional fees related to the testing of said meter.

We need to save water every way we can. If we don’t conserve, we’re pouring water — and money — down the drain. It is estimated that the average person uses 50 – 75 gallons of water every day. You can reduce your water consumption by taking just a few simple steps. So stop the leaks, slow the flow and use water wisely! Becoming waste conscious you can reduce your usage. Saving water saves money and also helps protect our most precious resource.

Below are some practical water conservation tips:

*Wash only full loads in your washing machine and dishwasher.

*Do not run water continuously when washing dishes by hand.

*Attach low-flow faucet aerators to faucets.

*Take short showers instead of baths. A full bath requires approximately 36 gallons of water. A five-minute shower using a low-flow restrictor will use 15 – 25 gallons.

Install low-flow shower heads and toilets. Low flow toilets typically use 1/2 the water of a standard toilet.

*Don’t leave the water running while brushing your teeth and/or shaving.

Check faucets and toilets for leaks. Repair any leaks found. A leaking tap, dripping once per second, wastes six gallons of water a day. A leaking toilet can waste up to 5,000 gallons per day.

*Use a nozzle on your hose that will stop the water flow when appropriate.

*Use a broom, not a hose, to clean driveways and sidewalks.

*Store drinking water in the refrigerator, rather than allowing the tap to run for a cold glass of water.